Payments and refunds policy

What this policy covers

This policy applies to every amount you pay to eMate 360: subscriptions, yearly plans, setup fees, mobile-app fees, add-ons, paid development and SMS credits.

Payments are non-refundable

All amounts paid are non-refundable. This includes partial periods, unused time, downgrades, cancellation, suspension or termination of your account, and decisions of third parties such as app stores or payment providers.

By paying, you confirm that you have read and accepted this policy.

Cancellation

Cancelling stops the next renewal only. Your plan stays active until the end of the period you have already paid for, and nothing is refunded for the rest of that period.

Payment disputes

If you have a concern about a charge, contact us first at info@emate360.com. Opening a payment dispute or chargeback for an amount you owe may lead to action under the Acceptable use and anti-fraud policy.

Mandatory law

Where a law that cannot be excluded gives you a mandatory right, that law applies.

Contact

Questions about this policy: info@emate360.com.

Changes to our policies

We may change any of our policies at any time. The new version applies to all customers, including existing customers, from the effective date shown on its policy page.

We are not required to notify customers individually. The current version and the full version history are always published on the policy page.

If you keep using the service after the effective date, you accept the new version. Prices you have already paid for a running period are not changed.

Version history

Every version we have published, newest first.

1. Version 1.0.0Effective November 1, 2026Current

   What changed

   • First published version.