Acceptable use and anti-fraud policy

Purpose and scope

This policy sets out what you may not do when using the eMate 360 website, platform, stores, mobile apps and services, and what we do if misuse is found. It is part of your agreement with us.

Prohibited activities

You may not use our services for, or in connection with, any of the following:

Fraud or any attempt to deceive customers, us or third parties.

Stolen or unauthorised payment cards, card testing, or chargeback abuse.

Fake or misleading stores, including false claims about products, prices or the seller.

Illegal, counterfeit or infringing goods and services.

Phishing or collecting personal or payment details under false pretences.

Spam or mass unsolicited messages.

Malware, or any code intended to harm systems or data.

Attacks on the platform or on other stores, including denial-of-service attacks and attempts to break security.

Scraping or automated extraction of data without our written permission.

Reverse engineering, decompiling or copying the platform, except as your licence allows.

Reselling or sharing access to our services without our written permission.

Impersonating a person, a business or eMate 360.

Abusive, threatening or harassing behaviour towards our staff.

Giving a false identity or false business documents.

Monitoring and evidence

We may monitor use of our services for signs of misuse or suspicious activity. We keep logs, records and other evidence as needed, for as long as needed.

What we may do

If we find misuse or suspicious activity, we may do any of the following, immediately and without prior notice:

Suspend or terminate your account and your contract.

Keep evidence of what happened.

Withhold the amounts you have paid. No refund is given.

Report the matter to payment providers, app stores and the authorities.

Cooperate with investigations by payment providers and the authorities.

Take legal action through our legal team and claim damages and costs.

Investigation process

During a review we may ask you for identity or business documents, such as an official ID, a trade licence or proof that you own the domain or the goods you sell.

You must send the documents within 7 days of our request. If you do not, or the documents are false or incomplete, we may terminate your account and contract.

We may limit or pause your store while the review is open.

Reporting misuse

If you see misuse of our services, tell us at info@emate360.com.

Changes to our policies

We may change any of our policies at any time. The new version applies to all customers, including existing customers, from the effective date shown on its policy page.

We are not required to notify customers individually. The current version and the full version history are always published on the policy page.

If you keep using the service after the effective date, you accept the new version. Prices you have already paid for a running period are not changed.

Version history

Every version we have published, newest first.

1. Version 1.0.0Effective November 1, 2026Current

   What changed

   • First published version.